At Savli, we have rolled out a new service specifically aimed to craft management solutions for E-services. This E-management offering enables customers to manage its complete E-services framework and view critical reports that outline the actual efficiency and effectiveness of their services.
We work closely with our customers to measure and manage their E-services and underlying functions through the application of our best practices and industry leading technology.
At Savli, we realize that E-services represent mission critical assets that are typically, deployed to achieve efficiency or derive new revenue streams. As such, it's not sufficient to manage the underlying IT framework using the classical fault, configuration, availability, and capacity paradigm but rather from the customer's service access perspective.
We fold the classical fault and performance metrics with new e-metrics such as time to access a service, time spent on a page, transaction time, run-about hits, etc., to present a complete end-to-end picture from a business perspective. At Savli, we realize the criticality of such information and its business implications. For many of our client's, delivery and management of E-services is closely coupled with their brand equity. It is important that we craft solutions that enable our client's to introduce E-services that successfully achieve transaction efficiency as well as generate financial gains.
We work closely with industry leading tools such as HP OpenView, WebTrends, NetCool, etc., to craft our E-management focused solutions. We can also enhance your existing Enterprise Management System(s)to incorporate management of new E-services and applications. By leveraging best-of breed tools and coupling them with streamlined process flows, Savli offers to our clients' industry best E-management solutions.
If you are considering introducing an E-Service or already have one deployed and are unsure about how to manage it call us!