THE SAVLI DIFFERENCE
Starting from an assessment of customer needs and the marketplace, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.
OUR 3-STEP PROCESS
STRATEGIC SERVICE ASSESSMENT
To assess the present situation of the service provider within its current market spaces. This includes an assessment of current service offerings, customer needs, and competing offers from other service providers.
SERVICE STRATEGY DEFINITION
To define the optimum strategy, including the scope and sequence of all activities, that must be executed in order to deliver the customer objectives. This strategy will be documented in an implementation Roadmap.
SERVICE STRATEGY EXECUTION
To define and plan the work necessary to deliver the initiatives identified in the Roadmap.
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